Bridging the Gap: Regional and Metro Workshops Across Australia

Escaping the city for the wide-open road

As Australia gears up for the busy summer holiday season, it’s an inevitable fact that collision repair workshops across the country – from bustling metro hubs to quiet rural towns – will be bracing for a surge in repairs as more people head out and city drivers head off for long drives on country roads. But the kind of service a customer gets when they bring their car in for repairs depends largely on where that repair workshop is. The challenges faced by rural and regional workshops differ greatly from those in a city or suburban environment. That’s where Repairify steps in, bridging the gap and ensuring safe, efficient vehicle repairs with tailored solutions for every location.

Metro vs regional workshops

It makes sense that metropolitan workshops need to be geared up to repair a wider range of makes, models and age vehicles, including those tech-heavy European models and EV vehicles that tend to congregate in larger numbers in the city and suburbs. City workshops also need to be able to cater for higher demands due to a larger concentration of the population, and therefore more frequent collisions. City customers also tend to have higher expectations around waiting times.

Meanwhile, regional and rural workshops generally cater for some of the more traditional Australian car makes like Holden and Ford, and by necessity, a concentration of four-wheel drives, utes and SUVs. Increasingly, these are coming from Japan, China and Korea, with a smattering of high-end European models in wealthier farming areas. Whatever the make of vehicle, however, all face the same challenges – limited access to dealerships and specialist auto repair equipment, and a reliance on remote solutions due to geographical isolation.

While the demands may differ, one thing is constant: every workshop needs reliable tools and support to get drivers back on the road quickly.

Repairify Bridges the Gap

Fortunately, Repairify can provide support for any collision repair workshop, anywhere, giving them the capacity to repair a huge range of vehicle makes and models.  We work with many workshop owners in regions right around Australia, and we understand the unique challenges of being faced with a vital car repair and not having the appropriate tools to deal with it onsite. Our universal remote support empowers workshops in any location – from the city to the ocean and the outback – to confidently handle any repair, calibration or diagnostic need. Repairify, with our universal diagnostic tools and our personal assurance of tech support where and when you need it, is an invaluable partner in your workshop. Even when dealerships and specialist auto repair services are far away, you will always have the benefit of Repairify’s Remote Services.

Just ask Dennis! Dennis from Promak Automotive has been working with Repairify for a while now, and it has completely changed the way his workshop carries out repairs.

“We chose Repairify because, being a digital system, having backup support was critical. With other companies, you had to buy into the tooling, but that’s hard when you don’t know exactly what you need. Because we do a wide range of work, it could have ended up costing us a lot of money, especially with ongoing upgrades.

“The market we have in the country is different to the city, but we were able to tailor the system to suit us. Repairify went over and above to make sure it worked for us in our location. Almost immediately we were able to increase the number of bookings we could take on. Vehicles were taking longer to diagnose and calibrate, but now we’re much more efficient. We know exactly how long each job will take, and how easy it is to do. With Repairify, everything flows better, and we can keep up with demand.”

Repairify’s unique remote diagnostic tools are adaptable to both metro and regional workshops, so whatever makes and models you work with, we can tailor the tools to suit you. You’ll have access to a vast database of vehicle diagnostics – even the most high-tech models can be calibrated perfectly, getting them back on the road safely with minimum downtime – and that makes for a more efficient workshop. With Repairify’s remote backup support, you’re never on your own, no matter how isolated your workshop is. And when you’re working in remote areas, with the unique challenges that come with Australia’s vast distances, that support is even more reassuring.

Give your workshop the Repairify advantage

With summer finally here, it’s imperative your workshop is ready for the busy holiday season ahead. With Repairify, you will be. We have the technology, the tools and the training to ensure your workshop, whatever the size and whatever the location, can meet your customer needs with confidence.

So if you’re ready to bridge the gap, and you never want to turn a customer away again because you don’t have the right diagnostic tools, contact Repairify today to learn how our solutions can meet your unique needs. Whether it’s a city commuter needing a quick repair before their holiday or a road-tripper breaking down in the outback, Repairify empowers every workshop to deliver a fast, reliable and safe collision repair service.