Remote Diagnostics: The Game Changer for Collision Repair

Now there is no need to delay a customer’s repairs while you wait for a diagnostic specialist to turn up.
Remote vehicle diagnostics help you keep more repairs inside your collision repair workshop, and out of the hands of dealers and external contractors. With modern vehicles requiring more and more complex diagnosis and diagnostic support, it is critical for workshops to have access to the latest diagnostic tools and ADAS software to enable them to get a vehicle back on the road, quickly and safely.

Fortunately for Australian collision repair workshops, Repairify’s Remote Services support is here to help. Our team can help your technicians diagnose and repair almost any vehicle, no matter how complex the job, anywhere in Australia, even those that require specialist OEM tools.

Challenges and Solutions

Remote vehicle diagnostics refers to a system that remotely identifies and controls any problems a car is having with its ADAS technology following a collision. It is designed to provide independent vehicle diagnostics without having to have a specialist technician physically present on-site. The problem can be diagnosed using the Repairify app, which provides advanced diagnostic tools as well as the ability to chat with a technician and find the solution by going through the error codes.

If you have a collision repair job in your workshop that requires specialist OEM tools, or if your technician encounters a secure gateway and is unable to perform the required function with your current tooling, simply connect the Repairify SmartLink VCI to the vehicle, raise a Remote Services request using the Repairify app, and connect with our remote technicians who can access the OEM tools you need to complete the repair.

No longer will you have to send the car back to the dealer to perform expensive repairs. The job stays in-house, and you receive a comprehensive report outlining the work completed. That’s a huge boon for workshop efficiency, and puts your workshop at the forefront of the collision repair industry.

Save time, save money…

As any collision repair workshop knows, speed and efficiency are key to getting vehicles back on the road, maintaining turnover and ensuring happy clients. Remote Services reduces repair times, increases productivity and efficiency, and improves issue resolution – and that means less downtime on the workshop floor.

Faster vehicle ADAS calibrations means genuine cost savings and a better financial outcome not just for your workshop, but also for the client.

Seamless Integration

Repairify’s Remote Services will integrate perfectly with your existing workshop processes, making it quick and easy for your technicians to use. You’ll enjoy immediate support and remote vehicle diagnostics, covering a wide range of manufacturers and ADAS technologies.

Precision and accuracy are assured, with our cutting edge technology, tools and software able to precisely pinpoint the issue and begin troubleshooting.

It’s as easy as plugging your All-In-One device into the OBD port of the vehicle and ensuring the battery support unit is connected. The Repairify Remote Services Technician will pick up your job and connect a tool in our data centre with the vehicle to complete the activity remotely, staying in touch with you on the via live chat throughout the process.

The outcome of the remote scans will be an automated report, which will be sent to your designated email address. It’s that simple!

Wherever your workshop is located in Australia, Repairify connects your technicians with our advanced support, on the spot, for seamless diagnosis and support.

In summary

Say goodbye to subcontractors and dealers, and keep complex collision repairs in-house. With Repairify’s unique remote diagnostic services, you’ll benefit from having even the most complex vehicle diagnostic tools at your fingertips, in your own workshop. You’ll receive a clear report, reduce key-to-key times, and be able to utilise OEM tools remotely to access secure gateways, program modules and complete complex repairs with ease.

If you want to see remote diagnostics in action, in a real workshop, watch our Remote Services video. Then get in touch with us to see how Repairify’s remote diagnostic repair technology can give your workshop what it needs to stand out from the rest.