3 Mar, 2025 News

How Riverland Collision Centre Transformed Their Workflow with Repairify’s Remote Services

When Riverland Collision Centre’s Assistant Manager, Jake Beaumont, reflects on how things used to be, he recalls the frustration of sending vehicles hundreds of kilometres just to get an ADAS calibration done.

For workshops without local dealership support for certain brands, it wasn’t just about the inconvenience—it was about lost time, high transport costs, and delayed repairs. That’s why when they discovered Repairify’s Remote Services, things changed dramatically.

We sat down with Jake to discuss the impact of Repairify’s OEM-level diagnostics, ADAS calibration, and remote services—and why he says they wouldn’t go back.

Keeping Riverland Moving: Inside the Collision Repair Industry

When asked about his role at Riverland Collision Centre, Jake is clear—his job is about keeping the workshop running smoothly.

“I’m the Assistant Manager here,” he explains. “Ben, the owner, and I run the business together. I look after the team in the workshop, oversee quotes for insurance companies, and work on the more technical side of things with Jesse. We both completed training on the Bosch ADAS system, so we handle a lot of the calibration work.”

With a long-standing presence in the Riverland region, the business has built a strong reputation for handling crash repairs, heavy structural work, and even servicing trucks and buses.

“There’s one other workshop in Berri, and about six or seven across the Riverland,” Jake notes. “We’re one of the biggest in the area.”

However, size alone doesn’t eliminate challenges—especially when dealership support is hundreds of kilometres away.

The Challenge: Distance and Dealer Dependence

For certain brands, the nearest dealership was in Adelaide—250 km away. This meant that if a vehicle required ADAS calibration or OEM-level diagnostics, Riverland Collision Centre had to tow it hundreds of kilometres just to complete the job.

“We had no choice,” Jake recalls. “And it wasn’t just about transport—it was about dealership availability. Some were booked out for weeks. That meant frustrating delays for our customers.”

The issue was particularly frustrating when it came to windscreen replacements. Regulatory requirements meant that once the windscreen was replaced, certain vehicle models couldn’t leave the shop without an ADAS calibration.

“We’d have to schedule around the dealership’s timeline. If they were fully booked for three weeks, we couldn’t deliver the car back to the customer. That was a nightmare.”

It was clear something had to change.

The Solution: Repairify’s Remote Services

Jake first heard about Repairify through Shane at Capricorn, who introduced them to the remote calibration tools.

“Shane walked us through it, and we were keen to try it out. It seemed a bit complex at first, but once Sean and Brad from Repairify came down and walked us through the system, we realised how much it would improve our workflow.”

For Riverland Collision Centre, integrating Repairify’s tools meant they could perform ADAS calibrations in-house, eliminating the need for dealership intervention.

“Now, we’re no longer dependent on dealership availability. We can calibrate ADAS, conduct OEM-level diagnostics, and get vehicles back to customers faster.”

The Impact: Faster Repairs, Stronger Reputation

Since implementing Repairify’s Remote Services, Riverland Collision Centre has seen a major shift in efficiency and industry recognition.

Reduced repair times – No more waiting for dealerships; calibrations are completed in-house.
Increased workshop efficiency – Jobs move through faster without dealership bottlenecks.
Improved insurer confidence – Insurers trust their OEM-level diagnostics reports, reducing disputes.
Stronger industry reputation – Becoming an ADAS Preferred Repairer means other workshops now send calibration jobs their way.
Higher customer satisfaction – Faster, more precise repairs lead to happier customers and a better bottom line.

“Repairify has completely changed how we operate,” Jake says. “We now have the ability to do remote calibrations, radar recalibrations, and vehicle diagnostics in-house. That’s been a game-changer for us.”

Insurance & Compliance: Winning Over Insurers with OEM-Level Reports

For a workshop like Riverland Collision Centre, insurance relationships are critical—and before Repairify, some insurer approvals were a challenge.

“We do a lot of work with O’Brien’s. Originally, they set us up with the Bosch system, which worked fine for most vehicles—but some models were locked out. We couldn’t access them.”

That’s where Repairify’s dealer-level software access made a huge difference.

“With Repairify, we can now run OEM-level diagnostics remotely, even on locked systems. That means we’re not waiting on dealerships, and insurers trust our reports.”

This access has also led to Riverland Collision Centre becoming an ADAS preferred repairer, a credential that boosts their reputation and attracts more work.

Real-World Success: When Remote Support Saves the Day

One of the standout benefits of Repairify’s Remote Services is the ability to tap into expert support in real time.

“Sometimes, we’d plug in for a remote calibration and weren’t sure about a fault code. The Repairify team includes ex-dealership techs who know these systems inside out. They’ve been great at helping us troubleshoot.”

This hands-on support has allowed Riverland Collision Centre to confidently expand their services, including radar recalibrations, 360-degree camera calibrations, and blind-spot monitoring sensor adjustments.

“We’ve even started coding new radars when they’re installed. Before, we’d have had to send that work to a dealership. Now, we can do it all in-house.”

Would They Recommend Repairify? Absolutely.

When asked whether he’d recommend Repairify to other workshops, Jake doesn’t hesitate.

“100%. It’s made life so much easier.”

Repairify’s system has allowed Riverland Collision Centre to handle a wide range of vehicle calibrations seamlessly. Even as new vehicle models enter the market, the flexibility of the technology ensures that they can continue performing precise ADAS calibrations using the latest tools and techniques.

“We’ve been able to calibrate everything we’ve needed to so far,” Jake explains. “The system allows us to work efficiently across different makes and models, ensuring that every calibration meets the required specifications.”

Final Thoughts: The Future of Collision Repair with Repairify

For Riverland Collision Centre, integrating Repairify’s Remote Services has eliminated long-distance dealership reliance, reduced turnaround times, and improved both customer and insurer relationships.

“Without it, we’d be stuck waiting on dealerships and losing time. Now, we control our workflow—and that’s changed everything.”

Stay Ahead with Repairify

Riverland Collision Centre has seen firsthand how remote diagnostics and ADAS calibration can transform a workshop’s efficiency. Is your business still relying on dealerships and external providers? Now is the time to take control.